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The team at McLachlan Automotive works hard to ensure each and every one of our customers is completely satisfied.

When our amazing staff does a good job, we want to hear about it and so do other customers just like you. On the rare occasion where we drop the ball, we want to know about that too. It’s the only way to improve.

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Honest, open and transparent - that’s the way McLachlan Automotive does business. If you need to speak with us for any reason, we’re here to listen. Whether it be to praise our service or reach out about a concern you may have, our management team wants to hear from you.

Contact us today, we’re always ready to talk.

Was able to find the affordable German car that I had been looking for. Stewart was knowledgeable and did not pressure for the sale. I was tight on time and they were able to deliver the car in an efficient manner. Very open and honest about the cars history and what they replaced and went over. Thanks Don, Karl and Stu! Love my E60!
Phil Ney, Cranbrook
My partner and I just moved across the country, but before we left the Kootenays we needed to upgrade our vehicle to something that could tow a trailer and would be comfortable on the long drive. Stewart was absolutely incredible, from the minute I walked in the door he was friendly and professional, never pushy, answered every question honestly. We went on a quick test drive and I loved the x5. Unfortunately my trade-in needed some work and wasn't something they generally sold on their lot, but they worked hard to make something work for me, and thanks to them we were able to get the vehicle we needed. I love my new (to me) BMW and totally understand what people mean when they say you won't ever want to drive anything else. I highly recommend visiting McLachlan Auto Solutions if you are in the Kootenay area and are looking to enter the wonderful world of luxury vehicles without feeling pressured or pretentious.
Chucky Del Fresco, Halifax
Don, Stewart, Karl, and the whole gang at McLachlan Auto were just stellar to deal with! I've owed 20+ Bimmers in my day, and these guys have to be the best. I took my current one in (535i Twin Turbo) and they fixed me up and even suggested a small performance mod to make things better! But I was so happy and impressed that I bought another car (X5) for winter!

They took me through the vehicle mechanically and I drove it away. The first night I had a check engine light come on... I called Don the next morning and he had me bring it right in. No attitude or frustration - just genuine desire to find and address the issue. Wow! The vehicle needed a small sensor replaced and the part was ordered and done at their cost!! Love these guys! Not your average service center/Dealer. Customer service is king with these guys! Will highly recommend to anyone seeking a quality car from quality people!
Todd Stoval and Deborah McFarlane, Castlegar
Awesome experience. Stewart treated us great with a genuine concern to find us a vehicle that worked for our family. I was at the dealership multiple times and he always made time for me. There was no pressure and he fully educated us on the different vehicles. Thank you for the excellent service and going above and beyond to earn our business. We will be back !
Darryl & Tamara Orr, Trail
First experience with this shop today and I was blown away by the customer service and attention to detail. I truly didn't think customer service such as this still existed. Looking forward to a long service relationship.
Michael Tanguay
Great experience! Friendly and knowledgeable staff who were able to answer all my questions and made the whole process easy and enjoyable. I'm looking forward to dealing with McLachlan Auto for a long time.
Michael Trick, Rossland
Thank you to all of the crew at McLachlan's for getting us into our '08 X-5. We've been getting amazing mechanical service and advice from Don and the crew for nearly ten years now. When we suddenly found our selves in need of a new car we wanted to stick with them, but didn't think that a Bimmer could be in our budget. Stewart and Brenda spent a tonne of time to help us find a vehicle that meets all of our needs, has better options than anything we could find elsewhere and is just a lot of fun to drive! Then they gave a great deal so we could fit it in our budget. Thanks for the great service!

Ron and Mel
Ron and Mel, Fruitvale, BC
To the MAS Team,

In a competitive marketplace where pricing is a fairly standard factor, the only real tangible difference is service. I'm writing to basically thank all of you for all that you did for Laine. While it was a significant bill where the owner was between a rock & a hard place, you folks went above & beyond. The fact that you ate a huge amount of the time invested in chasing ghosts, stuck to your original quote and provided Laine with a car is truly, in this day & age, something really special. As the "bank of dad" and the distant rectifier for all that goes wrong, this has not gone unnoticed.

Tim Putnam AKA Laine's Dad, BC
Hi Stewart,
Peg and I would like to thank you for your service above and beyond.We were on our way to complete our car transaction,and we had a breakdown with the car and we were stuck on the side of the road 40 KM from the dealership we called to let you know we were waiting for a tow truck.Without hesitation you offered to come and get us,and we were able to complete our purchase.We look forward to dealing with you in the future.
Rob and Peg Hinitt
Rob and Peg Hinitt, Nelson, BC
After what turned into a hot and hectic day yesterday, the people of McLachlan showed why you should buy from them. Had some unexpected car problems in Winnipeg while trying to get between meetings. Even being halfway across the country, the folks at McLachlan got me straightened away with warranty and made sure my baby was in good hands to be repaired. Thanks to Stewart, Don, Carl, Brenda and Jeanette for taking my frantic calls and calmly getting solutions to everything I needed. Can't beat the service and genuine feeling that they care about their customers. Thanks guys. You are the best.
Deke Baley, Rossland, BC
I recently purchased a vehicle from McLachlan's and I am very pleased with the impeccable service from all the staff. When I was looking at the vehicles the sales staff was very helpful and well informed, and told me everything I wanted to know. All the information was accurate and up-to-date. I am totally satisfied with my purchase and the additional feature I had installed by the service team. Once again I would like to thank the whole McLachlan's team.

John Kalmikoff
John Kalmikoff, Salmo, BC
McLachlan Auto Management & Staff are amazing to work with. Buying a vehicle can be very stressful, but we were treated like a part of the family. All of the staff were so helpful and friendly and we truly appreciate it. Brenda and Stuart, are incredible. Any questions we had, they were prepared to answer, and they always answered with honesty and that is an amazing quality that we appreciate. The service team was excellent and efficient. Our potential vehicle was explained to us, inside and out. Any questions or concerns we had, were met with patience, understanding and full explanation in terms that we could understand. McLachlan is a gem and we will continue doing business with them. Thank you so much for your committed service to your customers.
Derek & Lindsay Baley
Derek & Lindsay Baley, Rossland, BC
We were very impressed with the service we received from McLachlan Autos
when we bought our 2nd hand vehicle.
We received a quick response to our initial enquiry and the staff were very
helpful when we inspected the vehicles available.
The vehicle we purchased was well presented and all our subsequent queries
were answered promptly to our satisfaction.
We would not hesitate to recommend McLachlan Autos to our friends and others
for their friendly and professional service.

Bob & Priscilla Donald
Bob & Priscilla, Rossland BC / Australia

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8153 Old Waneta Road, Trail, BC V1R 4W9